Academic custodian honored for ‘excellent customer service’
Menomonie, Wis. — Melissa Koss received the University Staff Employee Appreciation award for April at University of Wisconsin-Stout.
Koss is a custodian with Academic Custodial. She has worked at UW-Stout for 15 years.
The person nominating Koss stated: “Melissa goes above and beyond all the time. Not only does she keep the library building sparkling clean, she also demonstrates excellent customer service to everyone she comes in contact with. She is friendly and welcoming and takes time to ask people how they are doing. She takes pride in her work and ensures that our spaces are clean and organized so students and visitors are comfortable and can effectively use our spaces to study or have meetings. "Sometimes our staff holds events or special projects that increase Melissa's work. She never complains and is willing to do extra because she understands that it’s for students. One example of this is our Halloween Window Decorating contest, which brings more than a dozen student organizations into the library. This event would not be possible without Melissa's help and support. "She is always smiling and welcoming to everyone in the library. She takes time to ask students how they are doing, and I think they appreciate having a friendly and familiar face here. She is truly a great asset to Stout."
Each employee of the month receives a certificate of recognition and a gift presented by Chancellor Katherine Frank.
The award, in its 17th year, was established by the Chancellor’s Office and is co-sponsored by the University Staff Senate.